Case Manager, Mental Health

CASE MANAGER, MENTAL HEALTH 

Assertive Housing First Team  (AHFT )

One (1) Bargaining Unit, Contract Full-Time Position Until July 31, 2025

Monday-Friday 8:30am-4:30pm - Weekends 

Compensation: $28.54 hour

About Cota

Cota’s core values of Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation are at centre of who we are and what we do.

We are seeking a dynamic and innovative individual who will work enthusiastically to deliver recovery oriented support to Service Users and their family that is Service User centered, comprehensive and meet Service Users needs, ensure Service Users safety and work within a quality improvement framework to identify opportunities for enhancing quality and quantitative outcomes of the services. Service Users and family centered care is guiding principle at Cota that helps improve decision-making processes, health outcome and Service Users experiences. The successful individual will embed this guiding principle into their work.  

Role Overview

We are seeking Case Manager, Mental Health in a AHFT Team who will be completing a comprehensive mental health and physical health assessment of the nature of each client’s unique goals and needs through collaborative engagement with each client and their respective support networks.

About the Team 

Cota’s Assertive Housing First Team(s) provide support to adults (18+ years) who are homeless in the City of Toronto and are living with a serious mental illness. Cota operates two AFHT services. Combined they provide AHFT support across the entire city of Toronto. Each interdisciplinary team works with individuals to find safe and affordable housing based on personal preferences and provides intensive interdisciplinary team supports to assist them in maintaining housing stability and their pursuit of personal recovery.

Primary Responsibilities:

• Conduct face-to-face assessments with clients at their locations including but not limited to home, shelters and hospitals.
• Interact directly with referral source, physicians, and other services involved in client's care.
• Initiate services to clients at the point of intake to ensure that proper assessment and initial service response occurs.
• Develop coordinated care plans with/ for clients and complete the Ontario Common Assessment of Need (OCAN) and other assessments as required.
• Collaborate with other systems, organizations and individuals from courts, probation, safe beds, hospital and community to ensure a well-coordinated service system.
• Record client status/progress using the appropriate documentation system.
• Plan and facilitate group activities/events to promote service user engagement/participation, development of social networks and skills acquisition.

The Successful Candidate Requires:

• A combination of a post-secondary degree or diploma with 4 years direct experience in the delivery of community mental health services. 
• Sound theoretical and practical knowledge of mental illnesses and addictions.
• Sound clinical knowledge and understanding of the client population and demonstrated ability to work independently and effectively with individuals with serious mental illness, addictions and complex needs.
• Demonstrated ability to provide holistic and comprehensive case management services to all clients including initial and ongoing assessments, goal setting, short and long-term case.
• Plan development, crisis intervention, progress monitoring, individual money management. 
• Tenant education, advocacy and referrals.
• Knowledge of case management and harm reduction principles, theory and practice.
• Demonstrated ability to use problem-solving techniques to identify and assess client needs and develop appropriate intervention strategies. 
• Demonstrated ability to engage in a meaningful relationship with a broad range of clients, including those who are resistant.
• Skillful in assertive outreach and follow-up using a flexible approach to support/assist clients in remaining engaged.
• Excellent knowledge of community resources and demonstrated ability to negotiate with others on behalf of clients.
• Excellent communication and interpersonal skills.
• Excellent clinical judgment and decision-making skills including a keen awareness of client-clinician boundary issues. 
• Experience in working within a multidisciplinary team. 
• Knowledge of and commitment to an Anti-Racism Anti-Oppression framework as well as an ability to articulate and implement Recovery Philosophies. 
• Proficient in MS Office, and OCAN documentation.

Other Requirements and Working Conditions: 

• Conduct visits in the clients’ homes, hostels, hospitals and other community settings working in sometimes difficult conditions, including hoarding.
•  Be comfortable working with a broad range of client groups.
• This position is 8:30am - 4:30pm with weekends and may require some weekends.
• Must have access to a vehicle.

Application Details

Please forward a cover letter and your current resume on or before September 12th, 2024 by 4:00 pm with the reference Job Posting IN280. 

Cota is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. Being part of Cota, you know that we recognize everyone’s contribution. We are also respectful of each individual’s dignity, unique experience, potential and protected rights in line with the grounds laid out by the Ontario Human Rights Code. As an equal opportunity employer, we remain dedicated to sustaining an experienced workforce that reflects the diversity of the clients and communities that we serve.

Additional Information:

Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Accommodation: Cota is an equal opportunity employer and strives to ensure that its recruitment and selection processes meets the needs of all persons with disabilities. As such, Cota will provide reasonable accommodation for any applicant, as requested during the recruitment process. For any recruitment related accommodation needs and/or requests please contact the HR Department via hr_recruitment@cotainspires.ca

Cota values diversity: We welcome applications by qualified candidates from equity-deserving groups, including people with disabilities, Indigenous and racialized people, and queer, trans and gender non-conforming people.

Scent Free: Cota encourages a scent-free environment. Onsite employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.)