Case Manager

CASE MANAGER

Mobile Crisis Intervention Team-Case Management Program (MCIT-CMP)

(2) Two Bargaining Unit, Permanent Full-Time Positions

Monday-Friday 9:00am-5:00pm

Compensation: $28.54 hour

About Cota 

Cota’s core values of Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation are at centre of who we are and what we do.

We are seeking a dynamic and innovative individual who will work enthusiastically to deliver recovery oriented support to service users and their family that is service user centered, comprehensive and meet service users needs, ensure service users safety and work within a quality improvement framework to identify opportunities for enhancing quality and quantitative outcomes of the services. Service Users and family centered care is guiding principle at Cota that helps improve decision-making processes, health outcome and service users experiences. The successful individual will embed this guiding principle into their work. 

Role Overview

The MCIT Case Manager will receive referrals for individuals identified through the initial MCIT intervention who have consented to receiving further short-term follow-up support in the community. MCIT Follow-Up Case Managers provide short-term supports to assess immediate risk factors, assist individuals to create personal safety plans, establish priority goals, and, where required/desired, facilitate referrals to other community-based services for longer-term support.

About the Team 

The Mobile Crisis Intervention Teams (“MCITs”) are collaborative partnerships between participating Toronto area hospitals and the Toronto Police Service (“TPS”). MCIT pairs a mental health nurse and a specially trained police officer to respond to situations involving individuals experiencing a mental health crisis.

In many instances, after MCIT provides their immediate intervention, individuals may consent to receiving short-term follow-up supports to assist in personal recovery and, where needed, referrals to longer-term community supports. This second stage of service is MCIT Follow-Up support.

We are presently seeking to recruit  MCIT Follow-Up Case Manager who will deliver recovery oriented follow-up supports as part of an integrated and comprehensive MCIT service.  These individuals must have significant clinical experience working with people experiencing situational crises and are living with mental health and substance use challenges.  They must also possess extensive knowledge of community-based services in Toronto, and how to coordinate access to them for the people they support.

Primary Responsibilities:

• Engage with individuals to assess needs and determine existing connections to community-based mental health & addictions services.
• Re-establish/mobilize existing connections to community-based mental health services (e.g., Mental Health Case Management, ACTT, primary care ).
• Provide short-term support (up to 3 months) to meet the individual’s immediate/priority needs and assist in service navigation and connections to longer-term support options.
• Maintain ongoing communication with MCIT when needed and appropriate.
• Interact directly with referral source, physicians, and other services involved in client’s care.
• Initiate services to clients at the point of intake to ensure that proper assessment and initial service response occurs.
• Develop and lead coordinated care plans, safety plan with/ for clients and complete the Ontario Common Assessment of Need (OCAN) and other assessments as required.
• Facilitate for clients’ discharge when appropriate by developing a comprehensive discharge plan.
• Collaborate with other systems, organizations and individuals from courts, probation, safe beds, hospital and community to ensure a well-coordinated service system.
• Record client status/progress using the appropriate documentation system.

The Successful Candidates Require:

• A combination of a post-secondary degree/diploma in a related field and 2 years’ direct experience, assessed as being relevant to the specific target population being served OR A combination of BSW, MSW or other regulated health care professional designation.
• Knowledge of and commitment to an Anti-Racism & Anti-Oppression framework and ability to articulate and implement recovery and harm reduction philosophies.
• Sound clinical knowledge and understanding of the client population and demonstrated ability to work independently and effectively with the mental health population.
• Knowledge of principles of short term  case management theory and practice.
• Demonstrated ability to use problem-solving techniques to identify and assess client needs and develop appropriate intervention strategies.
• Demonstrated ability to engage in a meaningful relationship in a short time with a broad range of clients, including those who are resistant.
• Skillful in assertive outreach and follow-up using a flexible approach to support/assist clients in remaining engaged.
• Ability to facilitate within 3 months the transition of clients from crisis to an increased level of autonomy to promote stability and empowerment; recognizing when the client is ready for discharge or referral.
• Excellent knowledge of community resources and demonstrated ability to negotiate with others on behalf of clients
• Excellent written and verbal communication and interpersonal skills.
• Excellent organization skills.
• Excellent clinical judgment and decision-making skills including a keen awareness of client-clinician boundary issues.
• Cognitive Behavioral Therapy (CBT) knowledge of and Motivational Interviewing is an asset.
• Experience in working within an interdisciplinary team is an asset.

Other Requirements and Working Conditions:

• Conduct visits in the clients’ homes, hostels, hospitals and other community settings working in sometimes difficult conditions, including hoarding.
• Comfortable working with a broad range of client groups.
• Must have access to a vehicle.

 Application Details

Please forward a cover letter and your current resume on or before September 25th, 2024 by 4:00 pm with the reference IN296.

Cota is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. Being part of Cota, you know that we recognize everyone’s contribution. We are also respectful of each individual’s dignity, unique experience, potential and protected rights in line with the grounds laid out by the Ontario Human Rights Code. As an equal opportunity employer, we remain dedicated to sustaining an experienced workforce that reflects the diversity of the clients and communities that we serve.

Additional Information:

Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Accommodation: Cota is an equal opportunity employer and strives to ensure that its recruitment and selection processes meets the needs of all persons with disabilities. As such, Cota will provide reasonable accommodation for any applicant, as requested during the recruitment process. For any recruitment related accommodation needs and/or requests please contact the HR Department via hr_recruitment@cotainspires.ca

Cota values diversity: We welcome applications by qualified candidates from equity-deserving groups, including people with disabilities, Indigenous and racialized people, and queer, trans- and gender non-conforming people.

Scent Free: 

Cota encourages a scent-free environment. Onsite employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.).