Case Manager, Mental Health

CASE MANAGER, MENTAL HEALTH

Scarborough Integrated Service Team - IST

Two (2) Bargaining Unit, Temporary Full-Time Positions – 1 year

Existing Vacancies

Monday-Friday 9:00am-5:00pm

Compensation: $28.54/hour- $33.12/hour

About Cota

Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness.  These services include, but are not limited to, case management, supportive housing and adult day program services.  A full listing of our services can be viewed on our website at  https://cotainspires.ca/

Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting.  If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.

Role Overview

The Case Manager, Mental Health will contribute to the development of comprehensive client-centered assessments and treatment plans, provide community-based case management supports to an assigned group of clients and also assume responsibilities for coordinating and/or facilitating client group sessions. This case manager will have specific expertise enabling them to provide education, information and support to promote hope and the pursuit of personal recovery.

About the Team

The Scarborough Integrated Service Team is presently seeking two (2) experienced, dynamic and motivated Case Managers to join our interdisciplinary program. This team is comprised of Case Managers who have expertise in Acquired Brain Injuries, Mental Health, Dual Diagnosis, Geriatric Mental Health and Addictions.

Primary Responsibilities:

• Conduct face-to-face assessments with clients at their locations including but not limited to home, shelters and hospitals.
• Interact directly with referral source, physicians, and other services involved in client’s care.
• Initiate services to clients at the point of intake to ensure that proper assessment and initial service response occurs.
• Develop coordinated care plans with/ for clients and complete the Ontario Common Assessment of Need (OCAN) and other assessments as required
• Collaborate with other systems, organizations and individuals from courts, probation, short-term residential beds program, hospital and community to ensure a well-coordinated service system.
• Record client status/progress using the appropriate documentation system.

The Successful Candidates Require:

• A combination of a post-secondary degree or diploma with a minimum of 2 years of direct experience in the delivery of community mental health services. 
• Sound clinical knowledge and understanding of the Service Users population and demonstrated ability to work independently and effectively with individuals with serious mental illness and complex needs.
• Extensive knowledge of community services and resources relevant to client population will be considered an asset.
• Demonstrated ability to provide holistic and comprehensive case management services to all clients including initial and ongoing assessments, goal setting, short and long-term case plan development, crisis intervention, progress monitoring, individual money management.
• Knowledge of principles of case management theory and practice.
• Demonstrated ability to use problem-solving techniques to identify and assess Service Users needs and develop appropriate intervention strategies.
• Demonstrated ability to engage in a meaningful relationship with a broad range of Service Users, including those who are resistant.
• Skillful in assertive outreach and follow-up using a flexible approach to support/assist Service Users in remaining engaged.
• Excellent knowledge of community resources and demonstrated ability to negotiate with others on behalf of Service Users.
• Excellent communication and interpersonal skills.
• Excellent clinical judgment and decision-making skills including a keen awareness of Service Users-clinician boundary issues.
• Experience in working within a multidisciplinary team. 
• Experience with group facilitation is considered an asset.
• Knowledge of and commitment to an Anti-Racism Anti-Oppression framework as well as an ability to articulate and implement Recovery Philosophies.
• Proficient in MS Office, and OCAN documentation.
• Experience working in a community agency an asset.

Other Requirements and Working Conditions:

• Conduct visits in the Service Users' homes, hostels, hospitals and other community settings working in sometimes difficult conditions, including hoarding.
• Comfortable working with a broad range of Service Users groups. 
• Have access to a vehicle. (Please note that access to a vehicle means owning, borrowing, renting the vehicle. Alternatively, using ride services, such as, Uber, cab, and taxies at no cost to Cota).

Application Details

Please forward a cover letter and your current resume on or before February 5th, 2025 by 4:00 pm with the reference Job Posting IN341.

Cota is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. Being part of Cota, you know that we recognize everyone's contribution. We are also respectful of each individual's dignity, unique experience, potential and protected rights in line with the grounds laid out by the Ontario Human Rights Code. As an equal opportunity employer, we remain dedicated to sustaining an experienced workforce that reflects the diversity of the clients and communities that we serve.

Additional Information:

Interviewing Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services. 

Screening Process: Please note that Cota uses AI to screen potential applicants for all roles

Accommodation: Cota is an equal opportunity employer and strives to ensure that its recruitment and selection processes meets the needs of all persons with disabilities. As such, Cota will provide reasonable accommodation for any applicant, as requested during the recruitment process. For any recruitment related accommodation needs and/or requests please contact the HR Department via hr_recruitment@cotainspires.ca

Cota values diversity: We welcome applications by qualified candidates from equity-deserving groups, including people with disabilities, Indigenous and racialized people, and queer, trans- and gender non-conforming people.

Scent Free: Cota encourages a scent-free environment. Onsite employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairs.).