Supervisor, Supportive Housing

SUPERVISOR, SUPPORTIVE HOUSING

Modular Housing, 321 Dovercourt

One  (1) Non-Unionized, Permanent Full-Time position

Existing Vacancy

Sunday-Thursday 1:00pm-9:00 pm

Compensation: $32.20/hour

About Cota

Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness.  These services include, but are not limited to, case management, supportive housing and adult day program services.  A full listing of our services can be viewed on our website at https://cotainspires.ca/

Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting.  If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values of Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.

About the Position

The Supervisor, Supportive Housing (the Supervisor) role is a leadership position within an assigned supportive housing site. The Supervisor reports to the Manager, Community Health Services (the Manager) of the site.  While the Manager maintains overall responsibility for ensuring the Supportive Housing program achieves its mandate, service targets and intended outcomes, the Manager relies on the support of the Supervisor to achieve this goal.  Together, the Manager and the Supervisor work as a collaborative management team to:

• Maintain the program operational guidelines and/or requirements for frontline bargaining unit staff to follow.
• Ensure frontline bargaining unit staff have appropriate training, mentoring and support to fulfill their roles in a safe and effective manner.
• Oversee and direct the day-to-day operations of the program and the work of bargaining unit staff. 
• Address operational and/or performance management issues in collaboration and consultation with the Manager.
• Ensure the program fulfills its intended mandate and achieves established targets and outcomes.

As is expected of all leadership personnel at Cota, the Supervisor is to work within a continuous quality improvement framework, which reflects Cota's vision and mission of services, while promoting and maintaining positive relations with clients, Cota staff, partner agencies, funders and other stakeholders.

Primary Responsibilities:

1.    Operational Support:

• Working collaboratively with the Manager, the Supervisor contributes to the development of the program's operational protocols and procedures (e.g. intake procedures, move-in schedules, unit safety checks, medication management protocols, client support, crisis management, staff supervision, QAM compliance, etc.) and may assist the Manager in orientating bargaining unit staff to these protocols and procedures.
• Working with the Manager in developing a plan to ensure compliance with QAM requirements.
• The Supervisor is expected to assume overall operational oversight of the program during their assigned hours/shifts, when the Manager is not present.
• Assumes responsibility for ensuring any emergency/crisis situations that may arise during their assigned hours/shifts are effectively addressed, while making every effort to safeguard tenants and staff in the process.
• Assumes primary responsibility for the operations and coordination of the meal program, and ensures it runs smoothly.
• Coordinates the submission of requisitions and/or work orders for program supplies and, as needed, repairs to program equipment/facilities.
• Participates, coordinates and leads team meetings and/or task forces, ad hoc committees as required.
• Participates and assists in investigations relating to incidents, occurrences, deficiencies noted in quality assurance reports, and/or compliance breaches/violations.
• Assists the Manager, as required, with daily shift planning meetings. 

2.    People Management:

• Assumes primary responsibility for the day-to-day performance management of all bargaining unit staff working on the shifts corresponding to the Supervisor's assigned hours/shifts.
• Assumes primary responsibility for leading the annual performance appraisal process for the part-time and casual bargaining unit staff who work on shifts corresponding to the Supervisor's assigned hours/shifts, and may also lead the annual performance appraisal process of other bargaining unit staff, as may be requested by the Manager.
• Ensures all staff are trained in standard administrative practices, program protocols, safety procedures and applicable policies during orientation and ongoing.
• Ensures all staff are booked and complete mandatory training, and have their certifications up to date including QAM annual reviews.

In collaboration with the Manager:

• Directs, supervises, supports, mentors and coaches the work of bargaining unit staff, while adhering to terms of the Collective Agreement in doing so
• Organizes and coordinates staff schedule(s) including support with payroll administration and attendance management as required.
• Adheres to other terms and conditions of the Collective Agreement. 

3.    Clinical Support:

In collaboration with, or as may be directed by Manager, the Supervisor will be responsible for providing clinical support in areas such as, but not necessarily limited to:

• Supporting staff to organize and conduct case conferences and coordinated care plans for specific tenants.
• Ensuring staff complete applicable clinical assessments, safety plans and service plans with/for tenant.
• Ensuring each staff members' required client electronic health record entries and required data entries are accurate and entered in a timely manner.
• Ensuring documentation of client contacts/interactions are in the appropriate client electronic chart is completed by staff in accordance to Cota's documentation guidelines and applicable policies.
• Reviewing intakes for eligibility and coordinate with the City of Toronto and The Access Point, and The Neighbourhood Group (landlord) when vacancy arises.
• Reviewing discharged client documentation prior to forwarding to Health Records.
• Supporting staff in their ability to plan, coordinate, deliver psychoeducational and/or social group activities (including addictions/harm reduction), on-site programming and community development.  
• Ensuring that the program offers opportunities for family engagement in tenant goal planning processes, if the tenant wishes and consents.

4.    Other Responsibilities:

• Adheres to all Cota's policies and procedures and follows established applicable program guidelines, procedures and practices.
• Adheres to all applicable legislation, in particular, the Ontario Human Rights Code.
• Complies with all Health and Safety policies and procedures to ensure the protection of workers and clients and that health and safety concerns or incidents are responded to promptly.
• Provides strong leadership as part of Cota's Clinical Leadership Team (CLT), participates in Cota's Leadership Forum and ad hoc committees as required.
• Works with On Call Managers and provides support for staff as part of the On Call system.
• Works cooperatively, respectfully and constructively with clients, team members, management, other service providers, and external stakeholders.
• Ensures that confidentiality of clients, employees and Cota information is maintained at all times.
• Undertakes other related and/or delegated duties, as assigned.

The Successful Candidate Requires:

1. Qualifications

• Degree/Diploma from a recognized University or College preferably in a related discipline OR
• A minimum of 3 years of relevant education and experience.
• Strong leadership, management and supervision skills.
• Excellent interpersonal, communication, and conflict resolution skills.
• Sound knowledge of clinical issues related to the target population being served within the program.
• Knowledge of Recovery oriented and client and family-centered care, harm reduction and anti-racism anti-oppression practices.
• Knowledge of Electronic Health Record management, OCAN and OPOC reporting.
• Experience working in a unionized environment.
• Demonstrated understanding, sensitivity to, and awareness of, issues relating to diversity and cultural competency 
• Knowledge and experience supporting people with substance use challenges from a recovery and harm reduction approach
• Regulated Health professional designation (Nurse, OT, SW, Addiction Specialist, Behaviour Therapist) would be considered an asset.

2.    Skills Knowledge & Experience:

• Client-centric approach to service delivery.
• Ability to train, lead, motivate, coach, and develop individuals and teams.
• Calm, able to work under pressure and thrive in a dynamic clinical environment.
• Effective organizational and time management skills.
• Excellent team player.
• Ability to manage conflict, supervise and provide direction as required.
• Sound Judgment.
• Integrity.
• Attention to detail.
• Experience working in healthcare, not for profit and/or social services organizations.
• Competent in computer operating skills including Electronic Health Records.
• Fine-tuned interpersonal, organizational and communications skills.

Other Requirements and Working Conditions / Hours of Work:

• Onsite evening and weekend shift work, Tuesday to Saturday, 12-8 PM shift or Sunday to Thursday 12-8 PM.
• Flexibility to vary 'regular' work pattern to suit the needs of the program.

Application Details 

Please forward a cover letter and your current resume on or before, March 14th, 2025 by 4pm with the reference Job Posting IN359. 

Cota is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. Being part of Cota, you know that we recognize everyone's contribution. We are also respectful of each individual's dignity, unique experience, potential and protected rights in line with the grounds laid out by the Ontario Human Rights Code. As an equal opportunity employer, we remain dedicated to sustaining an experienced workforce that reflects the diversity of the clients and communities that we serve.

Additional Information:

Interviewing Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services. 

Screening Process: Please note that Cota uses AI to screen potential applicants for all roles

Accommodation: Cota is an equal opportunity employer and strives to ensure that its recruitment and selection processes meets the needs of all persons with disabilities. As such, Cota will provide reasonable accommodation for any applicant, as requested during the recruitment process. For any recruitment related accommodation needs and/or requests please contact the HR Department via hr_recruitment@cotainspires.ca

Cota values diversity: We welcome applications by qualified candidates from equity-deserving groups, including people with disabilities, Indigenous and racialized people, and queer, trans- and gender non-conforming people.

Scent Free: Cota encourages a scent-free environment. Onsite employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairs.).