Personal Support Service Worker

PERSONAL SUPPORT SERVICE WORKER (PSSW)

ABI - Acquired Brain Injury - Collegeview

Three (3) Bargaining Unit, 

(2) Two Permanent Part time Positions; Every Other Weekend  Saturday-Sunday 3:00pm-11:00pm

(1) One Casual Position; shifts include:  Afternoons and overnight, this includes supporting the overnight common areas - medication administration required

Existing Vacancies

Compensation: $$23.11/hour - $25.62/hour

About Cota

Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at  https://cotainspires.ca/

Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.

Role Overview

The PSSW supporting this role is required to provide direct 1:1 hands on personal care support, ensure safety, security and wellbeing for all the service users. The PSSW participates in supporting the meal program, household management, including pest control preparation in the common areas and office; supporting unit safety checks, maintenance and supporting personal care need requests, if required. In addition, the PSSW is required to support the common areas as needed, supporting weekly community in-person grocery shopping expectations as per program need.

About the Team

Recruiting experienced Personal Support Service Worker's (PSSW) to work at our Acquired Brain Injury (ABI) Collegeview Program. Collegeview is a supportive housing program operating out of an apartment in the Yonge St. /College St. area of downtown Toronto. This program provides rent-geared-to-income accommodation and supports to adults living with an ABI requiring various levels of physical, cognitive, and behavioral support. Service users reside in their own apartments and share a communal kitchen, dining area and lounge. The goal of the program is to assist service users to live well within their community in a supported environment. This includes, but is not limited to, assisting with activities of daily living (ADLs) and other individual goals so that they can maintain their housing and lead productive lives within the community.

Primary Responsibilities:

• Assists with the implementation/carrying out of client Support/Goal Plans:

• • Provides input into each client's Support/Goal Plan.
  • Responsible for implementing personal support services based on Support/Goal Plan. 
  • Assumes a primary role in assisting clients with Personal Support Services.
  • Liaises regularly with the assigned Primary Workers and applicable Supervisor/Manager, to confirm requirements and plans for personal support services and to ensure accurate and timely provision of those services to clients.

• Direct Personal Support Provision 

• • Provides direct assistance to clients in areas of daily living tasks and personal care (such as feeding, dressing, personal hygiene, toileting, managing medication), and/or
  • Provides necessary supports required to assist a person with disability to safely access and participate in community activities.
  • Observes/plans daily living routines, supervises clients, monitors and ensures the personal safety and welfare of individuals. 
  • Assists with clients' laundry routines and the maintaining and/or cleaning of clients' units/rooms
  • May provide other personal support services, identified by the assigned Primary Worker within the context of the care/goal plan and authorized by the applicable Supervisor or Manager.
• Supports the maintenance of safe/clean environment.
• Directly assists with maintaining the site in a clean and orderly state, including:
  • Cleaning/setting up vacant tenant units in order to prepare them for occupancy.
  • Cleaning common areas such as common rooms/lounges, communal kitchen, and building exterior space area as scheduled, or, as required.
• Assists with any pest control/eradication efforts, as required.
• Continually assesses the environment for safety and security issues and recommends action to address any deficiencies.

• Documentation and Data entry
• Documents all client contacts/interactions in the appropriate client chart according to Cota's documentation guidelines.
• Enters data relating to client interactions into Cota's database system according to data collection guidelines.
• Assists with other data collection activities within the program, as determined by the applicable Supervisor or Manager.  

• Other Responsibilities:

• • Participates in team meetings and provides input and ideas for improving services, efficiencies and ongoing program planning.
  • Coordinates with the team shift-to-shift to plan community outings and group recreational activities.
  • Adheres to all Cota's policies and procedures and follows established applicable program guidelines, procedures and practices, including all IPAC-related measures in place.
  • Adheres to all applicable legislation, in particular, the Ontario Human Rights Code.
  • Complies with all Health and Safety policies and procedures to ensure the protection of workers and clients and that health and safety concerns or incidents are responded to promptly.
  • Works cooperatively, respectfully and constructively with clients, team members, management, other service providers, and external stakeholders.
  • Ensures that confidentiality of clients, employees and Cota information is maintained at all times.
  • Undertakes other related and/or delegated duties, as assigned.

The Successful Candidates Require:

• A minimum of High School Diploma required as well as certification as a PSW or Health Care Aide.
• Ability to provide personal care (i.e. Toileting, bathing, safe lifts and transfers) and other activities of daily living and household management (i.e. Cooking, cleaning, laundry, grocery shopping, community escorts).
• Valid Crisis Prevention and Intervention Certificate (CPI), First Aid/CPR Certificate, ASIST and Safe Food Handling Certificate preferred
• Ability to lift 10-25 lbs. 
• Basic computer literacy (Word, E-mail, Internet).
• Good interpersonal and communication skills (verbal and written).
• Good judgment, the ability to work independently as well as cooperatively with others.
• Effective communication skills to interact with team, case managers, program manager, etc.
• Demonstrated client-centered and customer focus approach.
• Sensitive to challenges experienced by marginalized groups such as poverty and access issues.
• Direct experience providing personal support services to people who have mental health, cognitive and/or substance use challenges is required.  
• Previous experience working with the specific target population supported by the recruiting Cota program, will be considered an asset
• Availability to work day, evening and weekend shifts.

Other:

•  Afternoons and overnight, this includes supporting the overnight common areas - medication administration required.

Application Details:

Please complete the application below before May 19, 2025 at 4:00pm. 

Benefits:

Upon successful completion of a three-month period of employment, permanent full-time and permanent part-time staff working more than 20 hours per week will be eligible for employer-paid group insurance benefits. These employer-paid benefits will include:  

• Extended health care 
• Life insurance 
• Accidental death and dismemberment insurance 
• Dental care 
• Travel assistance 
• Vision care 

Permanent full-time and permanent part-time staff working more than 20 hours per week are also required to enroll in employee-paid long-term disability coverage.

Application Details:

Please complete the application below before May 19, 2025 at 4:00pm.

Additional Information:

Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

 Screening Process: Please note that Cota uses AI to screen potential applicants for all roles.

We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted. 

Thank you, Cota's HR Department.

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Hope, respect, dedication, equity, accountability, teamwork, and innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact hr_recruitment@cotainspires.ca